AltaGrade LLC (AltaGrade) privacy policy ("Privacy Policy") covers the collection and use of personal information ("Personal Information") that we may gather any time you interact with us, such as when you visit our Web site, purchase AltaGrade products, or when you contact our customer support or sales departments. This policy describes our data privacy practices, including what type of information is gathered, how AltaGrade uses the information, and how we safeguard your Personal Information.
At AltaGrade, protecting your privacy is important to us. After all, online privacy and security is what we're all about.
Why AltaGrade Collects Personal Information
AltaGrade only collects your Personal Information where it is required to provide you the best services and products available. By maintaining an accurate customer database, we are able to send notifications via e-mail to keep you informed about the status of your orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our products and services.
What Information We Collect
AltaGrade collects your Personal Information at a variety of points, including when you place an order, register software, request services or take part in other activities on our Web site. For example, we often ask for your Personal Information when you are conferring with one of our customer support technicians, downloading a new product or program update, registering your software or purchasing a product. During these interactions we will collect Personal Information relevant to your transacting with AltaGrade, such as your name, mailing address, phone number, e-mail address, shipping address and credit card information along with information about the AltaGrade products you own, such as the activation code or key code, date of purchase and information relating to a support issue. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. When you register, you will be provided with an option to opt-out of receiving promotional information on our products and services.
Please be aware that if you prefer not to provide us with your Personal Information, because such information may be necessary for us to provide certain services, we may not be able to, or may choose not to, make such services available to you.
Cookies and Other Technologies
Following common e-commerce practices, AltaGrade uses "cookies" and other technologies to collect non-personal data that enables us to better understand and improve the usability, performance and effectiveness of AltaGrade's Web site, and for reporting purposes to track sales. Cookies are unique text files sent to your browser and stored on your computer. We do not store any personally identifiable information with these cookies. Use of these third party cookies by our tracking utility company or service providers is not governed by this Privacy Policy. We do not have access or control over these cookies.
If you do not want AltaGrade to send cookies to your browser, you can set your browser options to reject cookies or notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use some of our Web site services.
Additionally, AltaGrade gathers general information about visits to our Web site and stores this information in log files. This information is stored in anonymous profiles and is not associated with a user's account. This information includes the number of total visits to our Web site, and which browser is used to view our Web site (including the version number). No Personal Information is contained in this data. Our current partners help us to track our website usage. No personally identifiable information is collected. AltaGrade uses this information to understand traffic and downloads on our Web site, enabling us to improve the site, provide the best online experience possible and improve our ability to serve our customers.
Sharing Your Personal Information
AltaGrade is committed to protecting your privacy. AltaGrade will not, under any circumstances, share, rent or sell your Personal Information nor does AltaGrade trade or exchange mailing lists with any other organization. Furthermore, AltaGrade only shares your Personal Information with our contractors that assist us in our efforts to fulfill our obligations to you, and then only with partners that commit to adhere to the same level of commitment as AltaGrade to protect your privacy and data. We use an outside shipping company to fulfill orders containing a physical medium, such as backup CDs. This company does not retain, share, store or use personally identifiable information for any other purposes.
AltaGrade maintains this information; but we reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website. If you choose to use our chat forum and require assistance, and would like someone to follow-up with you, then you will be asked to provide an email address. The email address is stored in "chat logs" by a third party, but is not utilized in any way by them and remains our information.
How We Communicate with You
AltaGrade has an optional e-mail service for customers who wish to periodically receive promotional information, such as general product, service and AltaGrade news. Users can sign up for emails through one of the following processes: (1) an online Purchase; (2) registering through the full application; (3) registering through the trial application; and (4) signing up on the AltaGrade website.
Customers are provided the option to opt-out within each e-mail. If you no longer wish to receive AltaGrade communications, you may "unsubscribe" from our mailing program at any time in the following ways:
- By clicking on the auto-unsubscribe link included in each e-mail
- By contacting our technical support department at [email protected].
- By sending an email to [email protected]
We will then update our database and take reasonable measures so that no further promotional correspondence should be sent to the e-mail address. You may, however, still receive transactional messages.
Surveys and Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and email address), and demographic information (such as zip code).
We use this information to monitor site traffic and personalize the site, and to notify contest winners and award prizes.
We may continue to use a third party service provider to conduct these surveys or contests; that company is prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Transactional Messages
AltaGrade sends required notifications via e-mail to keep you informed of the status of your orders or accounts and to provide updates and technical notices. This service is used for messages that are important for the maintenance of your subscription and the functionality of our services. When you purchase or register a product online, we require an e-mail address for completion of the transaction, which we will use for these communications. In order to stop receiving these notifications, please contact our technical support team at [email protected].
You will be opted out of further communications within 10 business days.
Ways to Update Your Personal Information
AltaGrade carefully maintains our customer database in an effort to keep your Personal Information accurate for the purposes for which it is used. It is your right to be able to update your Personal Information as needed. You can correct out-of-date information, update information, remove information, delete your Personal Information or review any information previously provided to AltaGrade by visiting https://my.altagrade.com/user or by contacting our support department at [email protected].
Changes will be implemented within 10 business days. Please note, however, that we may retain certain information relating to software licensing and your information may also be retained in our archives. When contacting customer service, we will verify your identification through the use of security questions before sharing any Personal Information as it appears in our customer database.
AltaGrade's Commitment to Data Security
AltaGrade has security measures in place, such as the following, to protect against the loss, misuse and alteration of your Personal Information in our customer database. Personal Information provided to AltaGrade is stored in secure facilities with access restricted to authorized personnel only. We have put in place a series of access-control procedures required for retrieval of personal information. The AltaGrade Web site is regularly tested for security breaches to protect against unauthorized viewing of Personal Information.
To provide secure credit card processing when ordering, orders placed on our Web site are processed through a payment gateway which operates under its own privacy policy.
AltaGrade DOES NOT store credit card information. AltaGrade does not handle financial transactions via the Web, so it has no need for streaming encryption products. AltaGrade works with a third party to serve as a trusted intermediary to handle e-commerce transactions with our customers. Our commerce partner handles e-commerce on a secure server which encrypts all of our customers' personal information. To learn more about how our commerce partners manages the privacy of information in conjunction with these e-commerce transactions, please see their complete Privacy Statement. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a support representative at [email protected]
Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.
Acceptance of this Privacy Policy
By using the Web site or any services provided through the Web site, you expressly consent to the use and disclosure of information as described in this Privacy Policy.
Privacy Policy Revisions and Notifications
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, and by means of a prominent notice on our home page, posted 30 calendar days prior to implementing the change.